Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
Co-managed IT
Co-managed IT
We work alongside your internal IT team — agreed RACI, specialist depth, without replacing your staff.
What you get
How we scope and deliver
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- Engineer-led IT support and remote helpdesk
- Managed IT support with published response targets
- Microsoft 365, identity, and device management
- Backup, patching, endpoint protection and lifecycle planning
Augment your internal IT team
Co-managed IT is for organisations with in-house staff who need specialist depth — security hardening, Microsoft tenant work, after-hours cover, or project surge — without replacing your team.
We agree RACI upfront: you keep strategic control and internal relationships; we take agreed monitoring, escalation tiers, or project delivery.
Typical co-managed splits
Internal team: day-to-day user support, vendor relationships you prefer to own, on-site presence.
National Laptop Computer Repair Centre: patching and backup oversight, M365/Azure administration, cyber baseline, workshop repair for escalations, ITAD and certificate issue.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Questions
Common questions
Can you use our ticketing system?
Often yes — we integrate with agreed tools or operate parallel queues with clear escalation. Scope this in onboarding.
Who owns strategic IT decisions?
You retain strategy and vendor relationships you prefer to own; we deliver agreed operational and security work.
Is co-managed cheaper than full MSP?
Pricing reflects agreed scope — often lower retainer with defined RACI rather than full outsourced IT.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.