Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
Trust centre
Environmental compliance
WEEE, reuse-first triage, waste carrier licence and T11 exemption status.
What you get
How we scope and deliver
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- Reuse before recycle where viable
- Waste Carrier Licence — in progress
- T11 exemption — submitted, confirmation pending
Reuse-first approach
Devices entering our pipeline are triaged for reuse and refurbishment before parts harvest or material recovery. This reduces premature WEEE processing and supports digital inclusion programmes.
Data and destruction
All reuse-bound media is sanitised to agreed Purge standards. Destroy-only donors receive physical destruction records. See /secure-data-destruction for certificate detail.
Registrations status
Environment Agency Waste Carrier Licence — application in progress. Documentation supplied on due diligence request once issued.
T11 waste exemption — submission proof retained; confirmation pending. Interim collections follow registered-carrier arrangements until our own registrations complete.
We update this page when registrations are granted.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Questions
Common questions
Can you collect equipment before your licence is issued?
Collections are scoped against current regulatory status and carrier arrangements. Contact us with asset lists and locations — we confirm legality before booking.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.