Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
Pricing explained
How National Laptop Computer Repair Centre pricing works
Flat MSP tiers vs typical UK per-user pricing — with illustrative equivalents.
What you get
How we scope and deliver
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- Essentials from £225/month (10-user minimum)
- Standard from £315/month (10-user minimum)
- Pro from £495/month (10-user minimum)
Flat tiers vs per-user MSP pricing
Many UK MSPs quote £35–£150 per user per month. National Laptop Computer Repair Centre publishes per-user packages (Essentials from £225, Standard from £315, Pro from £495; 10-user minimum) using the UK market calculator minus 10%.
Essentials suits 1–10 users; Standard 5–20; Pro 10–40; Property Office Essentials 3–30 with joiner/leaver workflows.
Illustrative per-user equivalents
At 10 users, Essentials approximates £25/user/month; Standard at 10 users approximates £55/user/month; Pro at 20 users approximates £50/user/month.
Add-ons are priced per user or device: M365 management £12/user, endpoint backup £8/device, cyber baseline £6/device.
When to book a consultation instead
Multi-site estates, regulated programmes, co-managed models, or estates above tier user bands need a scoped statement of work — start at /business-support or /contact.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Questions
Common questions
Is Enterprise a published tier?
Standard published tiers are Essentials, Standard, Pro, and Property Office Essentials. Larger programmes are scoped as enterprise IT projects — see /business-support/enterprise-it.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
